TERMS and Conditions
Sales Tax will be applied to all California orders.
Insurance Coverage or
Signature Confirmation Delivery available upon request.
Not liable or responsible for any damage or delays due
No replacement or refund on any item that has been
lost or recorded as Delivered by carrier.
We highly recommend you hire a qualified, licensed
service technician to diagnose your stoves problem
first as we cannot diagnose mechanical problems over the
telephone. Also to install any parts. We supply parts and service and
All warranties on thermostats or safety valves start
from the day the customer receives the order regardless of when the unit
is installed. From the day you receive your thermostat, safety valves,
pilots, safety systems, minipilots, combination pilots or electrical
parts you or your service technician have 30 days to install the parts
and contact us immediately if you should have any concerns. Warranty
does not cover items that are damaged by tinkering. If Factory Settings
are altered customer is responsible for recalibration or repair cost
Return postage of any part and installation cost for
any service technician hired is not covered by J.E.S. Enterprises, Inc.
That is the customers choice and responsibility. No returns or exchanges
on any parts without first sending the required e-mail pictures to:
All sales final - no refund nor replacement on: any
thermostat rebuilding orders or thermostat exchanges, custom fabricated
safety systems, safety valves, pilot assemblies, minipilots, combination
pilot replacements or specific rebuild orders.
All sales final - no refund nor replacement on rebuilt
or new electrical parts or elements due to damage from a malfunctioning
appliance that caused the replacement part to arc and burn out.
All sales final on:
PDF files, printed materials and electrical parts, used parts and
Porcelain Enamel Service:
On rare occasions during the porcelain baking process parts can warp.
Even after all precautions are taken during the process, this is
unavoidable. There is no refund or replacement if this should happen.
Consider this carefully before you place an order for porcelain enamel
No Return if new parts have been damaged or worn
25% Restocking fee will be charged on new or rebuilt parts that
have been returned in good condition. Shipping is nonrefundable. **All
Credits Must Be Used Within 6 months from issue date or they will be
25% Processing fees will be
charged on all cancelled orders + loss of postage fees. This covers time
to prepare individual orders, ship it out promptly and to restock an
Refunds for new, rebuilt or used
parts must be received within 30 days or no credit will be issued unless
it is a qualified return. To be a qualified return you must have
permission from J.E.S. Enterprises, Inc., before you return anything.
25% restocking fee will be
charged. Items are subject to inspection before eligible for full or
partial refund credit. No credit on any damaged non-useable items.
Shipping is non-refundable
on all orders unless stated.
We reserve the right to
refuse or cancel service or orders to anyone for
any reason not prohibited
by law without explanation.
Chargebacks: Customers must attempt to return
proceeding with a chargeback.
Not responsible for parts
or orders left after 30 days unless previously arranged.
J.E.S. Enterprises, Inc.reserves the right to keep and use all
testimonial e-mails, letters, and all correspondence for advertisements.
All testimonials posted are true and no party has been paid or
compensated to share their testimonial.
Prices subject to change without notice.